Frequently Asked Questions

We care about our customers and have provided a list of frequently asked questions to resolve your medical record concerns promptly

How do I pay my invoice?

Expedite the processing of your records by making a payment online

PAY NOW

How do I check the status of my medical record request?

We can help you find out where your records are within our process right now

CHECK STATUS

How do I receive my records electronically?

Safely and securely retrieve your medical records online.  You receive quicker access to requested records, an email notification when records are available, and online storage.

SIGN UP

Can I rush my medical record request?

For urgent needs, Sharecare Health Data Services will make every attempt to rush your request.

REQUEST

How do I submit a fee approval for an invoice I’ve received?

If you have received a prepayment invoice for records and would like to submit a guarantee of payment, we will review your request and respond accordingly.

SUBMIT APPROVAL

I have questions about fees on my invoice.

Invoice related questions will be directed to our Credit & Collections Team for response.

CONTACT

I want to confirm that you have received my payment.

A Sharecare Health Data Services Representative will review your invoice and confirm whether or not payment has been received.

CONFIRM PAYMENT

Can I get another copy of my invoice?

We can resend a copy of your invoice to the contact information provided on the request and/or account.

REQUEST COPY

I no longer need the medical records.

We received a request for records and fulfilled the request but we understand that unforeseen circumstances occur.

REQUEST

Need further assistance?

CONTACT US